Evergreen Support Resources
Everything you need to turn support requests into moments of customer delight!
Where to hire part-time customer service representatives?
Customer service is more important than ever in today's business world. Businesses must provide excellent customer service to compete. However, they frequently need more funds to hire full-time employees to staff a customer service department. So, where can they go?
10 Great Customer Service Phrases to Use
When a customer is unsatisfied with your service and issues a complaint, it can cause serious problems. When the customers feel they have gone through the proper channels to handle their grievances, they are likely to be more satisfied than if you just apologized once. You must refer to your company's policy and stand by your actions. It will show the customer that you care about their concerns.
How to Handle Angry Customer Support Requests
Nobody likes to interact with angry customers. It's no fun trying to appease someone who is upset, in a bad mood, or just frustrated. But if you're going to be successful in the customer service field, you must know how to handle difficult customers and situations–and do so without escalating tensions further.
Pros and Cons of Live Chat for Customer Support
The main goal of the content is to provide answers for business owners looking for answers. As such, most business websites use live chats to support their customers. Live Chat Support is a fast and easy way to solve customer issues instead of emailing or calling them.