5 Saved Replies For Your Ecommerce Customer Support

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One of the biggest hurdles that ecommerce store owners face is providing top-notch customer support. While it's important to address customer inquiries in a timely and professional manner, it can be time-consuming to respond to each message individually.

This is where saved replies can be a game-changer. By creating templates for common inquiries, you can streamline your customer support and ensure you are providing consistent and helpful responses.

Below we share five different saved replies that we have found super helpful at Evergreen Support. Feel free copy and paste them into your customer support software and make any modifications that work best for your business!

Do you have any discounts available?

Hi there, Thanks for your interest in Widget Company! If you sign up for our newsletter you’ll receive a $10 coupon code. I’ve linked the signup page below: <<Newsletter Link Here>> This is also a great way to stay up with any additional promotions we run. By subscribing to our newsletter you’ll be the first to know! Let me know if I can help with anything else. Best,

How long does shipping take?

Hello, Thank you for your question! We want you to receive your products as soon as possible. Orders placed before 11 AM Pacific will ship the same day. Any orders after 11 AM Pacific will ship the next business day. We offer free ground shipping on all orders over $50. The typical time for ground shipments in the continental US is 5 - 7 business days. If you need your products sooner you can upgrade to 2-day shipping on the checkout page. Once your order has been fulfilled you’ll receive an order confirmation with a tracking number. Thanks for supporting Widgets Company, we really appreciate it! Cheers,

Where is my order?

Hey there, Thank you for buying from Widget Company. I found your order in our system and it is on the way! I’ve put the tracking link below for your convenience: <<Tracking Link Here>> Let me know if you need any additional help! Best,

I want a refund!

Hello, I am so sorry that our product did not meet your expectations. We try to always deliver the highest quality products to our customers. I am happy to help you through the return and refund process. I’ve attached a pre-paid shipping label for your return. Please use this label and write your Order Number #12345 on the outside of the box. Once we receive your products back at our warehouse a refund will be issued to your original form of payment within 3 business days. We’ll be back in touch then to confirm the refund. Please let me know if you have any questions. All the best,

I love your product 😍

Hi there, Thank you so much for sharing! We are a small team at Widget Company and it makes our day to hear that our products make a difference. I’ve passed your message on to the rest of the team. If it isn’t too much trouble would you be willing to share your kind words on our testimonial page<<link>>. It makes a big difference for customers considering purchasing from Widget Company. Again, thank you so much! We are glad you are enjoying our products. If you ever need anything please reach out. Best,

Don’t forget to add some personalization

Using these templates is a great start to improving your customer support processes. Most customer request systems have an option to “Save Replay” which means you can reuse these replies with a few clicks of a button each time. Think of how much time you will save!

We always suggest modifying the saved replies based on the scenario. These are a great place to start but be sure to read the whole customer message before sending.

You can personalize these replies by addressing the customer by name or commenting on a specific detail from their message. Personalization matters! It makes all the difference in small business support.