Evergreen Support
Writes articles on Evergreen Support blog
Table of Contents
- 10 Great Customer Service Phrases to Use
- 1. Thanks for your feedback
- 2. We are sorry for your inconvenience
- 3. We will take measures to prevent this from happening again
- 4. Thanks for bringing this to our attention
- 5. We value your business
- 6. We are flexible to work with you
- 7. We value your patience
- 8. We will make this right
- 9. We understand your frustrations
- 10. We value our customers' opinions
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When a customer is unsatisfied with your service and issues a complaint, it can cause serious problems. When the customers feel they have gone through the proper channels to handle their grievances, they are likely to be more satisfied than if you just apologized once. You must refer to your company's policy and stand by your actions. It will show the customer that you care about their concerns. It is necessary to promptly address the complainers' concerns and use the right approach.
10 Great Customer Service Phrases to Use
1. Thanks for your feedback
Thanks for your feedback takes the blow away and shows the customer that you are aware of the problem. It shows that the customer's feedback is being considered and is working to solve it. It also indicates that the customer feels validated by their opinion. It is essential to realize that not all customers will be satisfied. This statement acknowledges the situation and can prevent further escalation of the problem.
2. We are sorry for your inconvenience
We are sorry for your inconvenience takes the blow away and shows the customer that you have treated the complaint seriously. It also shows how you acknowledge your errors and how you apologize. It also shows that you respect their right to have a say in their experience. It shows that you will take steps to rectify the problem. It also shows that you care about their experience and are trying your best to solve the problem. This phrase also offers the customer their help is appreciated and allows them to be confident they are listened to.
3. We will take measures to prevent this from happening again
We will take measures to prevent this from happening again; this shows that you recognize the problem and are trying to fix it. It is a perfect phrase for use in situations with repeat customers. The customer feels appreciated and appreciated for their business. It also shows that you are trying to work on the problem and are willing to do something about it. It ensures satisfaction while also reassuring the customer of their worth to you. When customers know they are valued, they will be more likely to come back and buy again, which is what you want in the long run.
4. Thanks for bringing this to our attention
Thanks for bringing this to our attention shows that you acknowledge your flaws respectfully. It also shows that you appreciate the customer's right to have a say and are thankful for the feedback. It shows that you are taking the matter seriously. It also shows that you respect the customer's opinion. It shows that the upper management takes the customer's complaint seriously. By including your employee in the conversation, you indicate that this complaint is a matter for everyone to be concerned about. It also shows that your employees are well trained and know what to do if this problem arises again.
5. We value your business
We value your business and show that you appreciate the customer's time, money, and trust in your company. It shows them how seriously you take their business relations with you. It also indicates that you will do whatever it takes to keep them as customers. It shows the customer that something is being done about the situation before it becomes too far gone. It shows that you value their time and want to handle the situation tactfully, respectfully, and quickly. It shows them how you will fix the problem and what they may expect.
6. We are flexible to work with you
We are flexible to work with you, showing the customer that they are not alone in their problem and that you have treated it seriously. It also shows them you value their time and money as much as yours. It also shows that you are trustworthy to them. It shows the customer that your company will honor their request and extend their services as long as needed. If a customer doesn't respond, it shows they are satisfied with your product and service.
7. We value your patience
We value your patience, a phrase used to tell customers that they deserve good service and have also been patient enough to wait for it. It shows the customer that the problem does not affect you as much as it does them. It shows that you respect that they have gone through the proper channels to handle their grievances. Asking them for further patience will reinforce this fact and assure the customer of your abilities to solve the problem. It shows that you respect their time and money as much as your own. It also shows that you are sensitive to its effects on the customer and will do everything you can to fix it immediately.
8. We will make this right
We will make this right shows the customer that you have taken care of the problem by apologizing and showing them how you will solve it. It shows that you mean to stand by your word and put in the effort to make it work. It also shows that the problem has been taken seriously. It also shows the customer that their feedback is appreciated. It indicates that you accept their business as personal. It shows that you are dedicated to solving the problem and finding a solution no matter how long it takes. It shows that you recognize the problem and want to fix it quickly. It also shows that you value the customer's time and money as much as your own. It also shows them that they have not been alone in their complaints.
9. We understand your frustrations
We understand your frustrations. Show the customer that you are as frustrated as they are in dealing with this issue. It shows that you know the problem and that it is serious. It shows the customer that you have considered their feelings and care enough to work with them. It also shows them that you have recognized their concerns and are doing whatever it takes to fix them. It is a way to show the customer that you have been listening. It also shows that you are willing to be flexible to remedy the problem.
10. We value our customers' opinions
We value our customers' opinions and show them, customers, that you recognize their business and love it as much as you do yours. It shows that you care about their satisfaction and value their trade. It shows them that you desire to please and satisfy your customers. It also shows them that you have done everything possible to resolve the issue and are proud of the work you have done for them. It shows that you want to work with them for a good business relationship. It also offers customers that the company's problems are a severe matter to you but that you are willing to do what is necessary to fix them.
The best way to handle a complaint is to respond as quickly as possible proactively. The first thing you should do is contact the customer and apologize for any wrongdoing. It shows them that the company cares and will do what is necessary to fix the problem. It also shows that you are willing to take responsibility for your actions by taking action yourself. It will show the customer that you respect their time and money as much as yours. It will also show them that you want to resolve the situation quickly because of the high value of their business.
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