Evergreen Support

What Is a Fractional Customer Support Team (and Do You Need One)?

A fractional support team provides professional customer service on a part-time or flexible basis, handling inquiries without requiring full-time hires. Unlike traditional outsourcing, fractional teams integrate directly with your workflows while costing 40-60% less than full-time employees, making them ideal for bootstrapped SaaS and ecommerce businesses with 10-100 daily tickets.

Why AI-Free Customer Support Works for Small Online Businesses

Small online businesses thrive on genuine customer interactions. Discover why AI-free customer support fosters trust, improves problem resolution, and enhances customer retention in a world dominated by automation.

How Clear Email Communication Can Reduce Churn in SaaS Businesses

Discover how clear and effective email communication can help SaaS businesses reduce churn, foster stronger customer relationships, and ensure users find ongoing value in your platform.

Scaling Customer Support Without Losing the Personal Touch

Scaling customer support is vital for growing businesses, but it doesn't have to come at the cost of personalization. Discover strategies like leveraging a dedicated team, documenting processes, and keeping communication personal to ensure your customers stay delighted as your operations expand.

5 Saved Replies For Your Ecommerce Customer Support

Where to hire part-time customer service representatives?

Customer service is more important than ever in today's business world. Businesses must provide excellent customer service to compete. However, they frequently need more funds to hire full-time employees to staff a customer service department. So, where can they go?