Predictable pricing with no surprises
Month-to-month pricing that is always based on the previous two months of ticket volume
How many support tickets are started per month?
Evergreen Support will cost you:
600
- Guaranteed 24 hour or less response time Monday - Friday
- Two assigned Evergreen Support agents, ensuring coverage during vacations and sick days
- Shared Slack channel for easy communication
- Internal process documentation
- Personalized escalation plan
- Support on any CRM system you prefer
- Schedule meetings with the team whenever you need or work with us asynchronously, whichever you prefer!
- Flexible month-to-month plans, no long-term contracts
If you realize we are not the right fit at any point during onboarding, we'll refund your $1
No questions asked
No questions asked
Onboarding Process
- 1. Pay $1 to get started
- 2. Schedule your kick off call
- 3. Provide access to your support systems
- 4. We begin building your internal documentation based on past support tickets
- 5. We write draft responses to support tickets for you to review
- 6. We start responding to customers once you give approval (typically within 7 days)
- 7. We only bill you for your first month when we start answering customer inquiries directly